Entries for the 'Customer Service' Category

On October 20th we hosted an open house at DMC's new office for our first ever Oktoberfest.  Since I've heard that a picture can be worth 0b1111101000 words, I figured I'd save most of my prose and let the pictures below do the talking. Also, there's a really exciting video at the bottom if you want to just skip to that.   *Click an image to enlarge   Anjali at the welcome tab... [Read the rest of this blog...]

 As many of you may know, we used last week’s Oktoberfest party as an unofficial house warming party for our new office space. In addition to having a great turnout despite uncooperative weather, the Kinect Demo team from FedEx Day 2010 put in some extra hours to get our new display case setup to welcome guests. If you haven’t seen the display case, an early video is available here,... [Read the rest of this blog...]

A few times each year DMC holds an all-day company meeting. It's a chance for all of our team members to discuss our goals and have some fun together. Past meetings have taken us anywhere from Chicago's waterfront, to an improv session, to the Melrose Park Grand Prix. For our most recent all-day company we chartered a bus and took the entire to the treetop canopies of Wisconsin. On the trip... [Read the rest of this blog...]

Our new deck isn't the only way we're expanding our ceiling here at DMC.  We're very proud to build on our technical dominance with new LabVIEW certifications! Congratulations to our newest LabVIEW Certified Architects, Jesse Batsche and Danny Budzinski! They join Leon Grossman, Jody Koplo, and me on DMC's team of experts.  The coveted LabVIEW Architect status is the highest possib... [Read the rest of this blog...]

DMC moved into our new offices on May 1, 2011.  This post gives some preliminary pictures of our new space.

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Last month, the DMC Monthly Update celebrated its first anniversary. It's been our pleasure to bring you DMC news and insight in our Monthly Update for the past year.  We've found the newsletter to be a fun way to communicate recent company events and accomplishments, as well as technical tips from our engineering team. We hope you have enjoyed receiving the newsletter just as much and would ... [Read the rest of this blog...]

After seven years, DMC is moving at the end of April.  The primary reason for the move is more space, as we are continuing to grow. Our new address. which will be communicated multiple times in the coming months, is: 2222 N. Elston Avenue 2nd Floor Chicago, IL 60614 Benefits of the new space include better parking for our customers, a rooftop deck, a really cool interactive dis... [Read the rest of this blog...]

DMC just attained a rather significant milestone - we now have eight people who have met all of the requirements for the Global Technical Certification in the SIMATIC Technology areas of S7 PLCs, SIMATIC HMIs, and SIMATIC Networking. This is signifcant from several points of view.  The first is that the certification test is, quite bluntly, pretty darn hard - I think the pass rate is le... [Read the rest of this blog...]

Our firm started partnering with DMC in 1998 to help us integrate some machine controls with computer readouts of SPC data.  As computer technology evolved, our old 386 PC computers became obsolete fairly quickly.  While the basic 1998 machines continued to work, we experienced glitches.  Finally, we called DMC to help get us out of the jam. We have relied on DMC engineers, ... [Read the rest of this blog...]

Ken Brey, Technical Director How did you get involved with DMC back in the early days? I met Frank while we were working at a previous employer.  We would go to lunch at Sorrento’s on Friday’s and bounce ideas off of each other.  After graduating from Marquette in 1996, I was working at International Truck with no email address and no internet connection on my desktop and Frank track... [Read the rest of this blog...]

We have always had a tremendous learning culture at DMC and, in October, we started a business book club to have some shared experiences kicked off with some shared smoothies.  The first book we started off with wasSwitch: How to Change Things When Change Is Hard by Dan & Chip Heath.  A Quick Synopsis Switch advocates creating and continuing change through mo... [Read the rest of this blog...]

John Sullivan, Systems Engineer  Rose Hulman is highly represented at DMC.  What made you choose DMC? The atmosphere.  The idea of working with such outstandingly smart people was enticing.  By the end of my interview it was evident that DMC is a top-notch organization.  Additionally I was excited to see a variety of projects from start to finish. Wha... [Read the rest of this blog...]

Darren Jones, Project Manager Do you have any engineering hobbies? I am into motorcycling so I like to tinker with bikes.  I currently have three motorcycles, one for the street, one I completely restored several years ago,  and one dedicated race/track bike.  It's interesting that even small changes to a bike can produce significant changes in handling and performance, so I lik... [Read the rest of this blog...]

On August 13, 2010, DMC had an all day offsite company meeting. We boated up the Chicago River to Ping Tom Park in China Town & recorded a bunch of videos - trying to capture some of the experience of what it's like to work at DMC & what we do. Last month I posted a blog describing the day along with a couple of raw videos.  We did some editing work on the video content and put toget... [Read the rest of this blog...]

Event Overview Over forty business and IT leaders gathered to attend a SharePoint Dashboard Workshop at the Tooling & Manufacturing Association on August 19, 2010 led by DMC. Everyone in attendance received a copy of the Michael Lewis best-seller Moneyball (Lewis is also the author of The Blind Side, The Big Short, and Liar's Poker).   Moneyball tells the story of ho... [Read the rest of this blog...]

Remember When, 1996: "Macarena" was at the top of the charts NBC had 8 of the top 10 shows, including ER, Seinfeld & Friends, (and you could record those shows using a state of the art Hi-Fi 4-head VCR), Gas was going for about $1.25/gallon With a 100Mhz WinBook XP5, with 16MB RAM & an 810 MB HDD, a little bit of knowledge, and a lot to learn, I started DMC on July 29... [Read the rest of this blog...]

Danny Budzinski, Project Engineer What do you like best about working at DMC?  It's great to solve problems for a living.  At DMC our customers come to us with such interesting and intricate challenges, and being involved in that is what gets me excited as an engineer. Can you describe one of the most interesting projects you've worked on at DMC? About a year ago, I did some work... [Read the rest of this blog...]

We talk a lot at DMC about making sure to back up your programs and to work in teams where everyone is knowledgeable enough to take over any or every part of a project. We always joke that this is in case an engineer gets, you know, “hit by a bus”. The logic is that we never want to be in a position where a project hinges on 1 person. That way, regardless of availability a DMC... [Read the rest of this blog...]

You are curious about SharePoint and KPI dashboards.  You are still trying to determine the difference between SharePoint Foundation, SharePoint 2010, WSS and MOSS.  You are not quite sure what KPI stands for.  You also don’t have 7-10 extra minutes in your workday to watch a video blog and find out. DMC understands!  Today’s society is increasingly on-the-go, that’s why DMC... [Read the rest of this blog...]

 Cesar Pena: Senior Project Engineer You have had the opportunity to live and work in several different countries; what have those experiences been like? It broadens your view of the world and opens your way of thinking.  You definitely learn to appreciate things that are usually taken for granted.  For example, in America you can generally find a store open at anytime of t... [Read the rest of this blog...]