Entries for 'customer service'
As in previous entries, here I will be exploring one of our Customer Service Fundamentals:
Understand, Manage, and Where Possible, Exceed Expectations
Managing expectations can really only happen when they are first understood. The simplest way...
This is the third of five postings on our Customer Service Fundamentals. The topic is Be Nice! The previous posting can be found here and here.
Be Nice.
It is something that everyone is taught from an early age but that not everyone practices c...
LISTEN!
I previously wrote about our first Customer Service Fundamental - Always Remember the Importance of the Customer. Today I am going to write about our 2nd customer service fundamental - Listen.
Until about a year ago I had never explicit...
DMC has always had an implicit customer driven culture - a do whatever-it-takes attitude to deliver to our customers. There are countless examples of over and above effort - working through the night, marathon weeks (or sometimes months) to get a pro...
DMC has been in business since 1996 and, until about a year ago, we never explicitly and regularly discussed customer service excellence. Of course, we discussed satisfying the customer and our Core Values, which were first documented several years a...