CRM Online

CRM Customer Service Automation

CRM Online

Want to take customer service to the next level using CRM?

DMC will equip your customer service team with the tools they need to provide world-class service to your customers.  Our experts will work with your team to define an efficient workflow to meet the needs of your customers and exceed their expectations. From there, we will integrate and optimize your CRM solution so that your representatives deliver excellent customer service from anywhere using any device.
DMC can assist with any aspect of Microsoft Dynamics CRM implementation for customer service:

  • Simplifying and standardizing customer and case management via workflow.
  • Building dashboards to analyze customer service quality and representative performance.
  • Tailoring CRM to work the way your customer service department works.
  • Establishing a knowledge base for your representatives.
  • Facilitating user adoption with comprehensive training and support.
  • Integrating CRM with your existing technology investments (e.g. ERP and Accounting Systems, Outlook, Office 365, SharePoint, Power BI).

Why Dynamics CRM?

Microsoft Dynamics CRM is a robust solution for managing customer service operations, covering everything from case management and service scheduling to Key Performance Indicators (KPIs) and dashboards. With the ability to access all past conversation logs and synchronize communication across a number of channels, including chat, email, telephone, and social media, a CRM system can help your representatives connect customers anywhere in the world to the right solution when they need it.


Learn more about Microsoft Dynamics CRM components:


Microsoft Dynamics CRM Services
DMC excels at Microsoft platform implementation and will provide your team with the tools and guidance to make the most of a CRM system.


Sell smarter and faster by simplifying your sales pipeline, automating sales forecasting, and standardizing your sales processes.

Have the time to focus on building campaigns and reaching your audience in unique ways with automated marketing distribution, cross-channel analysis, and sales integration.

DMC offers CRM Online services from our offices in Chicago, Illinois; Boston, Massachusetts; Denver, Colorado; Houston, Texas; and New York, New York to customers worldwide.