IT Help Desk Tracking
Provide a central place for your end users to add requests for support. Give your IT team the ability to easily manage their work queue. View analytics regarding execution of the support process via at-a-glance dashboards. This solution can be adapted to provide service request tracking for other areas of your business (e.g. marketing requests, project ideas, engineering change requests).
- Quick entry of IT support tickets by end users
- Automated notifications and workflow
- Escalation of overdue support requests
- Data entry forms are flexible and easily tailored to fit various support activities
- Searchable notes fields allow you to compile a support knowledge base
- Charts provide an at a glance view of workload and response time
- IT support requests are properly prioritized and managed
- Increased visibility into IT support process
- Increased end user productivity
Ready to get started?
Contact DMC to request a quote or see a demonstration of this solution for on-premises SharePoint or Office 365 SharePoint Online.