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Entries for 'customer service'

5 Ways DMC Engineers Ensure Project Success with Critical Support

To ensure broad-based project success, DMC places a significant focus not only on the technical and engineering aspects of our projects, but also on following well-formulated project communication, management, and quality practices. Thus, as ...


DMC Passes CSIA Recertification

DMC passed its fourth CSIA audit this month. As a member of the Control System Integrators Association (CSIA), DMC is required to undergo a third-party audit once every three years to maintain our certification. CSIA Certification is the capstone of ...


Deciding If Your Project Needs an Acceptance Test Plan

As engineers and programmers, it’s fun to design, build, and program things! To justify the time invested in these activities, the results need to be high quality and satisfy a real-world need. Testing is essential to verify the system satisfie...


DMC to Host National Instruments Certification Exams

DMC will be hosting two National Instruments certification exam dates at our Chicago office on October 24. The testing can cover any of the practical exams in the NI lineup, including the Certified LabVIEW Developer and Certified LabVIEW Architect ex...


5 Reasons DMC Laps Michael Phelps in Technical Solutions

Michael Phelps has clearly made a splash in the Rio Olympics. The 31 year-old swimmer has grabbed a hefty six medals in this Olympics alone. Retiring with a grand total of 28 medals, Phelps is most decorated Olympian of all time. If this didn...


NIWeek 2016 Highlights

Last week, DMC returned to Austin for National Instruments' NIWeek. The annual conference hosted by NI that brings together NI, Alliance Partners (DMC and similar companies), and NI clients to share info on popular topics and technical detai...


DMC Engagement Models: Time & Expenses vs. Fixed Bid

If you talk to DMC engineers, you may find a common sentiment that many DMC projects feel less like a set of tasks that are "just a job", and much more like getting to work on a fun and engaging hobby. For those who are true engineers/de...


Quality and Customer Success: Caterpillar in the News

DMC received some good news recently from one of our customers. Over the years, DMC has built a solid relationship with Caterpillar, working with different teams and facilities on projects involving LabVIEW, .NET, and various test systems. We were...


DMC Customer Service Initiatives on the Rise

Way back in August before the snow and ice of this year’s “Chiberian” winter set in, we had an All Day Company Meeting where we focused on Customer Service Excellence. Out of our many brainstorming sessions that day, one of the idea...


Engineering Meets Pediatric Medicine at Lurie Children's Hospital

Being an engineer means you have unique skills to contribute to the world. These contributions can include improving quality of products, increasing efficiency, and generally allowing workers and companies to be more successful in their goals.  ...


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