Dynamics 365

Tablet displaying the home screen for Microsoft Dynamics 365 appsDynamics 365 is Microsoft's next generation cloud-based Customer Relationship Management (CRM) System for Enterprises and SMBs. Dynamics 365 allows you to get up & running quickly and see the complete picture across your entire business.

Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation.

Need some guidance and expertise?

As a Microsoft Certified Gold Partner for over 10 years, DMC's Consulting Services team of experts will guide your team through the implementation of a complete Dynamics 365 solution. Get help with:

Sales management dashboard showing lead funnel in Microsoft Dynamics 365
  • Pricing and advice on licensing individual apps and plan bundles
  • Migrating from on-premises Dynamics CRM or cloud-based Salesforce to Dynamics 365 for Sales
  • Understanding the full capabilities of the unified Dynamics 365 platform
  • Designing and implementing Dynamics 365 to work the way your business works
  • Integrating Dynamics 365 with your other technology investments (e.g. third-party applications, Office 365, SharePoint, Power BI)
  • Training users on how to use Dynamics 365 efficiently and effectively

Learn more about Microsoft Dynamics 365 Apps

Start with only the apps you need and add applications as your business grows. Contact DMC's Digital Workplace Solutions team to learn how the Microsoft Dynamics 365 offerings can help your manufacturing, engineering, and professional service teams achieve more.

Dynamics 365 for Sales

App Icon for Microsoft Dynamics 365 for SalesFormerly a component of Microsoft Dynamics CRM Online
Sell more effectively by automating your sales processes to increase revenue, boost productivity, gain key insights, and reduce costs. Take advantage of a highly intuitive interface and Microsoft Office embedded capabilities. Microsoft Dynamics 365 for Sales provides your sales team the tools needed to close more deals. Stay connected to your customers anytime, anywhere.

Dynamics 365 for Customer Service

Icon for Microsoft Dynamics 365 for Customer Service appFormerly a component of Microsoft Dynamics CRM Online
Provide care everywhere. Every interaction matters in customer service. Earn loyalty, empower agents, and stay agile with a single, unified customer experience. Empower your agents to provide seamless end-to-end service anytime, anywhere.

Dynamics 365 for Field Service

Icon for Microsoft Dynamics 365 for Field Service appGive smart onsite care. Keep the customer at the center of your business. Complete projects on time and within budget, while ensuring fast, first time fix rates. This is a great pre-built solution for IoT enabled devices and machinery that requires maintenance.

Dynamics 365 for Project Service Automation

Icon for Microsoft Dynamics 365 for Project Service Automation appDeliver outstanding project experiences. Unlock the value of project excellence, customer trust and team empowerment. Project Service Automation is an end-to-end solution that provides project-based organizations a single system of engagement for sales, resourcing, delivery, and billing.

Dynamics 365 for Financials (ideal for SMBs)

Icon for Microsoft Dynamics 365 for Financials appMicrosoft Dynamics 365 for Financials (previously known as Project Madeira and based on Microsoft Dynamics NAV) makes ordering, selling, invoicing, and reporting easier and faster with a business management solution. Turn multiple disconnected systems into one end-to-end solution.

Microsoft Dynamics 365 for Financials app screenshot with activities and tasks (create new quotes, sales orders, and invoices)Boost efficiency with automated tasks and workflows and get a complete picture of your business. Microsoft-provided tools make it easy for SMBs to migrate from QuickBooks to Dynamics 365 for Financials.

Dynamics 365 Customer Insights

Delight customers with a common data model that spans your Dynamics 365 applications. Take advantage of intelligent analytics to better understand and engage with your customer. Empower your employees with relevant insights about your customers and your business.

Dynamics 365 for Operations

Icon for Microsoft Dynamics 365 for Operations appWork smarter than ever before with intelligent tools for the modern workplace. Microsoft Dynamics 365 for Operations is based on Microsoft Dynamics AX. This feature-rich application enables the enterprise to make smarter decisions, redesign business processes faster, and fuel business growth. Increase the speed of doing business, drive business performance, and work smarter with connected operations.

Adobe Marketing and Dynamics 365

Icon for Microsoft Dynamics 365 and Adobe Marketing Cloud appGet a powerful, industry-leading marketing solution with Adobe Marketing Cloud — coming soon to Dynamics 365. Achieve true multi-channel marketing and make Dynamics 365 your company’s smartest marketing tool.

Dynamics 365 Benefits

Cross-platform native mobile client for iPad, iPhone, and Android.

Provide ongoing application monitoring and maintenance so your IT staff can focus on supporting business priorities.

Unlike other cloud offerings, there is no co-mingling of customer data to maximize data security.

Stay Current
New software versions and updates are easily distributed to users, without interruption and costly upgrades.

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