CRM Online

Considering a CRM system? Need some guidance and expertise?

On November 1, 2016, CRM Online was added to Microsoft’s new Dynamics 365 cloud platform.
Click here to learn more about Microsoft Dynamics 365.

Microsoft Dynamics CRM LogoDMC will work closely with your team to configure CRM to provide the tools they need to achieve their goals. Recognizing that any business tool is only as powerful as its adoption rate, we also offer comprehensive support and training services to ensure your users are equipped to take advantage of the full range of CRM's features.

As a Microsoft Certified Gold Partner for over 10 years, DMC has extensive experience helping clients with every step of Microsoft platform implementation:

  • Integrating CRM with your existing technology investments (e.g. ERP and Accounting Systems, Outlook, Office 365, SharePoint, Power BI)
  • Designing and configuring CRM to work the way your business works
  • Migrating existing data to CRM
  • Implementing a complete CRM solution from the ground up
  • Training users on how to use CRM efficiently and effectively
  • Providing guidance on selecting the license that suits your needs

The benefits of implementing a CRM system from Microsoft span your entire organization, including:

Customer Service Manager Dashboard in Microsoft Dynamics CRMCustomer Service
Give your representatives the tools they need to provide excellent customer service with an advanced ticketing system, easy service scheduling, and cross-channel communication.

Sell smarter and faster by simplifying your sales pipeline, automating sales forecasting, and standardizing your sales processes.

Have the time to focus on building campaigns and reaching your audience in unique ways with automated marketing distribution, cross-channel analysis, and sales integration.

Why Dynamics CRM?

Cross-platform native mobile client for Windows Phone, iPad, iPhone, and Android.

Provide ongoing application monitoring and maintenance so your IT staff can focus on supporting business priorities.

Unlike other CRM offerings, there is no co-mingling of customer data. Customers have their own customer database to maximize data security and integrity.

Stay Current
New software versions and updates are easily distributed to users, without interruption and costly upgrades.

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Planning your next project?