Microsoft Dynamics 365

Microsoft Dynamics 365

Microsoft Dynamics 365

Microsoft Dynamics 365 - Intelligent Business Applications in the Cloud

Dynamics 365 is Microsoft's next generation cloud-based Salesforce Automation and Back Office Automation solution for Enterprises and SMBs. Dynamics 365 unifies CRM and ERP capabilities into applications that work seamlessly together across sales, customer service, field service, operations, financials, marketing, and project service automation.

Need some guidance and expertise?

As a Microsoft Certified Gold Partner for over 10 years, DMC's Consulting Services team of experts will guide your team through the implementation of a complete Dynamics 365 solution. Get help with:

  • Pricing and advice on licensing individual apps and plan bundles
  • Understanding the full capabilities of the unified Dynamics 365 platform
  • Designing and implementing Dynamics 365 to work the way your business works
  • Migrating from an on-premises or cloud tool to a Dynamics 365 cloud or hybrid solution
  • Integrating Dynamics 365 with your existing technology investments (e.g. third party applications, Office 365, SharePoint, Power BI).
  • Training users on how to use Dynamics 365 efficiently and effectively

Learn more about Microsoft Dynamics 365 Apps

Start with only the apps you need and add applications as your business grows. Contact DMC's Consulting Services team to learn how the Microsoft Dynamics 365 offerings can help your manufacturing, engineering, and professional service teams achieve more.

Sell more effectively
Automate your sales processes to increase revenue, boost productivity, gain key insights, and reduce costs. Microsoft Dynamics 365 for Sales (formerly a component of Microsoft Dynamics CRM Online) features a highly intuitive interface and Microsoft Office embedded capabilities. Microsoft Dynamics 365 for Sales provides your sales team the tools needed to close more deals. Stay connected to your customers anytime, anywhere.

Care everywhere
Every interaction matters in customer service. Earn loyalty, empower agents, and stay agile with a single, unified customer experience. Microsoft Dynamics 365 for Customer Service (formerly a component of Microsoft Dynamics CRM Online) offers service anytime, anywhere. Empower your agents to provide seamless end-to-end service.

Smart onsite care
Keep the customer at the center of your business with Microsoft Dynamics 365 for Field Service. Complete projects on time and within budget, while ensuring fast, first time fix rates.

Outstanding project experiences
Unlock the value of project excellence, customer trust and team empowerment with Microsoft Dynamics 365 for Project Service Automation. Project Service Automation is an end-to-end solution that provides project-based organizations a single system of engagement for sales, resourcing, delivery, and billing.

Microsoft Dynamics 365 for Financials (previously known as Project Madeira and based on Microsoft Dynamics NAV) makes ordering, selling, invoicing, and reporting easier and faster with a business management solution.  Turn multiple disconnected systems into one end-to-end solution. Boost efficiency with automated tasks and workflows and get a complete picture of your business. Microsoft-provided tools make it easy for SMBs to migrate from QuickBooks to Dynamics 365 for Financials.

Delight customers
With a common data model that spans your Dynamics 365 applications, Microsoft Dynamics 365 Customer Insights helps you take advantage of intelligent analytics to better understand and engage with your customer. Empower your employees with relevant insights about your customers and your business.

Work smarter than ever before with intelligent tools for the modern workplace. Microsoft Dynamics 365 for Operations (based on Microsoft Dynamics AX) enables the enterprise to make smarter decisions, redesign business processes faster, and fuel business growth.  Increase the speed of doing business, drive business performance, and work smarter with connected operations.

Adobe Marketing and Dynamics 365
Get a powerful, industry-leading marketing solution with Adobe Marketing Cloud — coming soon to Dynamics 365. Achieve true multi-channel marketing and make Dynamics 365 your company’s smartest marketing tool.

Dynamics 365 Benefits



Cross-platform native mobile client for iPad, iPhone, and Android.



Provide ongoing application monitoring and maintenance so your IT staff can focus on supporting business priorities.



Unlike other cloud offerings, there is no co-mingling of customer data to maximize data security.

Cloud Solutions

Stay Current

New software versions and updates are easily distributed to users, without interruption and costly upgrades.


DMC offers CRM Online services from our offices in Chicago, Illinois; Boston, Massachusetts; Denver, Colorado; Houston, Texas; and New York, New York to customers worldwide.