When a manufacturing automation system goes down, the impact can be felt across your entire operation. Production slows, schedules fall behind, and your team is pulled away from other priorities to resolve the issue. A long-term service contract gives manufacturers access to experienced engineers who understand their systems and can help maintain, improve, and evolve them over time. DMC’s automation service contracts provide support designed to keep your systems running and your operations moving forward.
With a dedicated automation service contract team, DMC provides priority and flexible coverage options to help manufacturers maintain their automation systems long after a project is complete.
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What’s Included in a DMC Service Contract?
Every DMC service contract is tailored to the unique needs of your operation. Depending on your systems, production environment, and business priorities, each agreement can be customized with a range of engineering activities designed to align with your operational goals.
Our automation service contracts can include:
- Production Support – getting the system up and running as fast as possible.
- Root Cause Resolution – fixing the root cause of issues.
- OT Upgrades – PLC, SCADA & HMI, MES, etc.
- IT Upgrades – OS, database, etc.
- Hardware Management – tracking hardware end of life, spare parts, etc.
- Feature Requests – new scope to be added to the system.
- Monthly Status Meetings – review support activity and future priorities.
- Project Management – support scheduling and ongoing documentation.
Flexible Tiered Service Levels
Every facility operates differently, and your service contract should reflect that. DMC offers three standard contract levels based on the coverage your team requires. From weekday coverage to extended evening and weekend availability, you can customize each service contract to meet your needs.
Silver
Weekday Support
Monday – Friday
Daytime Business Hours
Gold
Weekday Support
Monday – Friday
Daytime Business Hours
Weeknight Support
Monday – Thursday
After Business Hours
Premium
Weekday & Weeknight Support
Monday – Friday
Daytime Business Hours
Monday – Thursday
After Business Hours
Weekend Support
Saturday – Sunday
Daytime Business Hours
Friday – Sunday
After Business Hours
The Value of an Automation Service Contract
After an automation system is commissioned, ongoing coverage is essential to maintaining system performance, resolving unexpected issues, and planning future improvements. Rather than reacting to problems as they arise, a DMC service contract provides a proactive approach to long-term support. A dedicated team of DMC engineers backs every service contract. These engineers receive comprehensive training on your systems and become familiar with your project, providing a consistent point of contact throughout the life of the agreement.
Benefits Include:
Priority Engineering Assistance
Predictable Annual Costs
Flexible Service Hours
Long-Term System Reliability
Faster Response Times
Dedicated Support Team
Technologies We Work With
DMC has expertise in a wide range of industrial automation platforms and technologies. Whether your system was originally developed by our team or another integrator, our engineers can help improve your system.
Our Work
Explore projects that demonstrate how DMC has helped manufacturers solve complex automation challenges.
