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Ultimate Question - Aim of Customer Service Excellence
Frank Riordan

Ultimate Question - Aim of Customer Service Excellence

DMC has been in business since 1996 and, until about a year ago, we never explicitly and regularly discussed customer service excellence. Of course, we discussed satisfying the customer and our Core Values, which were first documented several years ago and certainly underscore a customer driven culture. But, last year we took a more proactive approach. Some of the outcomes of our efforts can be seen in the About You Working With Us page of our web site. Another initiative we have taken is to ...

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PC-Based Controls vs Dedicated Controllers
David Simmons

PC-Based Controls vs Dedicated Controllers

Mike Bacidore over at ControlDesign.com has written an insightful article discussing the recent shift of many of their readers from using traditional PLCs (Programmable Logic Controllers) to using more powerful PACs (Programmable Automation Controllers). I believe this points to an overall industry trend towards customers wanting robust and reliable systems which are more intelligent, and able to transfer data easily from device to device. Mike also notes how a smaller number of his readers p...

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DMC Launches New Website
Matt Puskala

DMC Launches New Website

We've launched our new and improved website. We implemented our website in-house, so we have full control, allowing us to edit and add new content going forward. We decided to go with a CMS to make this easier. ASP.NET based Dot Net Nuke (DNN) was an obvious choice for us. Implementing the new website required efforts in many disciplines: graphic design and image editing, ASP.NET, CSS, html, marketing and writing. Needless to say, we've picked up a few new tricks along the way. Over t...

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DMC Exceeds CSIA Certification Benchmark
Brent Hoerman

DMC Exceeds CSIA Certification Benchmark

CSIA Certification - By maintaining Certification from the Control System Integrators Association (CSIA), DMC demonstrates the best practices and knowledge in automation and integration in relevant industrial projects. DMC's audit score exceeded the benchmark for top CSIA integrators, reflecting our ability to provide successful, well-managed solutions through years of relevant industrial experience. For more info on CSIA visit: www.controlsys.org

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DMC Engineers Attend National Instruments Developer Day
Jesse Batsche

DMC Engineers Attend National Instruments Developer Day

On April 21, Eric Nielsen, Darren Jones, and I attended National Instruments LabVIEW Developer Day, an all day event which included intermediate and advanced LabVIEW training sessions, discussions of best practices for developing applications, and networking with other LabVIEW developers. In the morning I attended the LabVIEW Design Patterns seminar, which gave an overview of several “tried and true” programming structures that can be easily implemented in LabVIEW. State Machines,...

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DMC Braves the Elements for Shamrock Shuffle
Frank Riordan

DMC Braves the Elements for Shamrock Shuffle

On March 29th, in what might be described as an epic day for a "springtime" run in Chicago, Team DMC once again braved the elements for the 2009 Shamrock Shuffle, an 8K run in the city of Chicago with a course that weaves its way through downtown Chicago, starting and finishing in Grant Park. Although there was a ton of excitement over who would be the top finisher (it was Emmanuel Korir of Lansing, MI who finished with a time of 24:18) there were two other contests that were much m...

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DMC Going for CSIA Certification
Frank Riordan

DMC Going for CSIA Certification

I just signed DMC up for our first CSIA Certification Audit. CSIA stands for the Control Systems Integrators Association (although sometimes people get confused and think we are talking about Crime Scene Investigation or Central Intelligence Agency. OK, no one ever really gets confused, but if they did, those would be the first two likely inferences that would be made). CSIA is the premier and largest organization in the world for controls system integrators. CSIA is an international organiza...

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Siemens National Partner Meeting
Frank Riordan

Siemens National Partner Meeting

Tim Jager & I are getting ready to go to the Siemens National Partner Meeting next week in Stone Mountain, GA (just outside of Atlanta). DMC has been a Siemens Solution Partner since 2003 and being able to go to events like this is one of the benefits of the program. We are able to learn about the newest technologies, network with Siemens sales and tech support people and hear about future Siemens plans. We also are able to enjoy the famous Siemens hospitality (not the type of event to go...

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