Entries for 'Frank Riordan'
For at least 9 years (maybe even 10) DMC has been entering a contingency of runners in the annual Bastille Day Race in Chicago's West Loop.
This year we get to crown the newest member of our team as the fastest member of our team.
Jesse Bat...
As in previous entries, here I will be exploring one of our Customer Service Fundamentals:
Understand, Manage, and Where Possible, Exceed Expectations
Managing expectations can really only happen when they are first understood. The simplest way...
This is the third of five postings on our Customer Service Fundamentals. The topic is Be Nice! The previous posting can be found here and here.
Be Nice.
It is something that everyone is taught from an early age but that not everyone practices c...
A Solar Panel Assembly Project that DMC recently completed was the basis for a feature article in Design World Magazine. The article can be found here.
DMC provided controls engineering and programming services for a company that makes machines th...
LISTEN!
I previously wrote about our first Customer Service Fundamental - Always Remember the Importance of the Customer. Today I am going to write about our 2nd customer service fundamental - Listen.
Until about a year ago I had never explicit...
DMC has always had an implicit customer driven culture - a do whatever-it-takes attitude to deliver to our customers. There are countless examples of over and above effort - working through the night, marathon weeks (or sometimes months) to get a pro...
Last week I went to the CSIA Annual Conference in Naples, FL. CSIA, as I've blogged about before, is the Control System Integrators Association, the largest organization in North America for control system integrators.
The venue for the event ...
DMC has been in business since 1996 and, until about a year ago, we never explicitly and regularly discussed customer service excellence. Of course, we discussed satisfying the customer and our Core Values, which were first documented several years a...
On March 29th, in what might be described as an epic day for a "springtime" run in Chicago, Team DMC once again braved the elements for the 2009 Shamrock Shuffle, an 8K run in the city of Chicago with a course that weaves its way through do...
I just signed DMC up for our first CSIA Certification Audit. CSIA stands for the Control Systems Integrators Association (although sometimes people get confused and think we are talking about Crime Scene Investigation or Central Intelligence Agency. ...