Entries for 'Frank Riordan'
Like we do about three times a year, we had an all-company all day off-site meeting last Friday. The agenda for the day was pretty fantastic - we all loaded up on my boat at Belmont Harbor (maybe a little crowded), headed south to the Chicago Harbor ...
Remember When, 1996:
"Macarena" was at the top of the charts
NBC had 8 of the top 10 shows, including ER, Seinfeld & Friends, (and you could record those shows using a state of the art Hi-Fi 4-head VCR),
Gas was going for abou...
Ok, we really knew about this from the the Shamrock Shuffle earlier this year, but Johnathan Sullivan is now, without any ambiguity, proclaimed:
"World's Fastest Engineer
who works at DMC"
I enjoyed being in that esteemed posit...
Team DMC competed for the fifth straight year in the Shamrock Shuffle, an 8K (4.97 mile) race in downtown Chicago.
This year the weather was a little wet and chilly but nowhere near as bad as last year. There was a lot of internal and external com...
It can be difficult to assure current and potential clients that you run your business well. Moreover, if you are honest with yourself, you know you could run your business better. It can be difficult as a controls system integrator to find business ...
DMC held our periodic all-day off-site company meeting on February 8th at Melrose Park Grand Prix.
Business topics covered included:
Checklists - motivated by the book The Checklist Manifesto: How to Get Things Right, by Atul Gawande. A simp...
A small contingency of DMC runners competed in the Peggy Notebaert Nature Museum Go Go Green 5K on October 24th. Below are Nick & Kristie right before the race:
The results are in and I can now say that I, Frank B. Riordan, am
The Faste...
Building relationships & rapport - the final of five entries on DMC's Customer Service Fundamentals.
Like all of our customer service fundamentals, this one is quite basic and it almost is self-defining in its importance. Who would argue a...
I have previously written about our first three Customer Service Fundamentals - the posts can be found here.
Today I'm writing about our fourth customer service fundamental:
Understand, Manage, and Where Possible, Exceed Expectations.
I ...
Every three of four months (or so - depending on everyone's schedule) DMC has an all-day off site company meeting to review progress, plan ahead and to try to discuss topics that will improve things both for us and for our customers.
Last week...