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Entries for 'Frank Riordan'

Happy 14th Anniversary DMC!

Remember When, 1996: "Macarena" was at the top of the charts NBC had 8 of the top 10 shows, including ER, Seinfeld & Friends, (and you could record those shows using a state of the art Hi-Fi 4-head VCR), Gas was going for abou...


Bastille Day 2010

Ok, we really knew about this from the the Shamrock Shuffle earlier this year, but Johnathan Sullivan is now, without any ambiguity, proclaimed: "World's Fastest Engineer who works at DMC" I enjoyed being in that esteemed posit...


Shamrock Shuffle 2010 & Commitment Contracts

Team DMC competed for the fifth straight year in the Shamrock Shuffle, an 8K (4.97 mile) race in downtown Chicago. This year the weather was a little wet and chilly but nowhere near as bad as last year. There was a lot of internal and external com...


Achieving CSIA Certification

It can be difficult to assure current and potential clients that you run your business well. Moreover, if you are honest with yourself, you know you could run your business better. It can be difficult as a controls system integrator to find business ...


Checklists & Goals & Racing - Oh My!

DMC held our periodic all-day off-site company meeting on February 8th at Melrose Park Grand Prix. Business topics covered included: Checklists - motivated by the book The Checklist Manifesto: How to Get Things Right, by Atul Gawande. A simp...


Go Go Green - Another DMC Competitive Event

A small contingency of DMC runners competed in the Peggy Notebaert Nature Museum Go Go Green 5K on October 24th. Below are Nick & Kristie right before the race: The results are in and I can now say that I, Frank B. Riordan, am The Faste...


Customer Service Fundamentals Part V - Build Relationships & Rapport

Building relationships & rapport - the final of five entries on DMC's Customer Service Fundamentals. Like all of our customer service fundamentals, this one is quite basic and it almost is self-defining in its importance. Who would argue a...


Customer Service Fundamentals Part IV - Managing Expectations

I have previously written about our first three Customer Service Fundamentals - the posts can be found here. Today I'm writing about our fourth customer service fundamental: Understand, Manage, and Where Possible, Exceed Expectations. I ...


Every three of four months (or so - depending on everyone's schedule) DMC has an all-day off site company meeting to review progress, plan ahead and to try to discuss topics that will improve things both for us and for our customers. Last week...


"Team DMC" competes in 2009 Chicago Bastille Day 5K

For at least 9 years (maybe even 10) DMC has been entering a contingency of runners in the annual Bastille Day Race in Chicago's West Loop. This year we get to crown the newest member of our team as the fastest member of our team. Jesse Bat...


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