Blog

Customer Service Fundamentals - Part II

LISTEN! I previously wrote about our first Customer Service Fundamental - Always Remember the Importance of the Customer. Today I am going to write about our 2nd customer service fundamental - Listen. Until about a year ago I had never explicit...


DMC Attains Two New LabVIEW Certifications!

Congratulations to Eric Nielsen and Jesse Batsche on passing the certification exam to be LabVIEW Certified Associate Developers! They had the opportunity to take this exam at the National Instruments Developer Education Days event here in Chicago...


DMC Customer Service Fundamentals - Part I

DMC has always had an implicit customer driven culture - a do whatever-it-takes attitude to deliver to our customers. There are countless examples of over and above effort - working through the night, marathon weeks (or sometimes months) to get a pro...


CSIA Annual Conference

Last week I went to the CSIA Annual Conference in Naples, FL. CSIA, as I've blogged about before, is the Control System Integrators Association, the largest organization in North America for control system integrators. The venue for the event ...


Ultimate Question - Aim of Customer Service Excellence

DMC has been in business since 1996 and, until about a year ago, we never explicitly and regularly discussed customer service excellence. Of course, we discussed satisfying the customer and our Core Values, which were first documented several years a...


PC-Based Controls vs Dedicated Controllers

Mike Bacidore over at ControlDesign.com has written an insightful article discussing the recent shift of many of their readers from using traditional PLCs (Programmable Logic Controllers) to using more powerful PACs (Programmable Automation Controlle...


DMC Launches New Website

We've launched our new and improved website. We implemented our website in-house, so we have full control, allowing us to edit and add new content going forward. We decided to go with a CMS to make this easier. ASP.NET based Dot Net Nuke (DNN) wa...


DMC Exceeds CSIA Certification Benchmark

CSIA Certification - By maintaining Certification from the Control System Integrators Association (CSIA), DMC demonstrates the best practices and knowledge in automation and integration in relevant industrial projects. DMC's audit score exceed...


DMC Engineers Attend National Instruments Developer Day

On April 21, Eric Nielsen, Darren Jones, and I attended National Instruments LabVIEW Developer Day, an all day event which included intermediate and advanced LabVIEW training sessions, discussions of best practices for developing applications, and ne...


DMC Braves the Elements for Shamrock Shuffle

On March 29th, in what might be described as an epic day for a "springtime" run in Chicago, Team DMC once again braved the elements for the 2009 Shamrock Shuffle, an 8K run in the city of Chicago with a course that weaves its way through do...


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